Effective Date: 23 April 2025
Last Updated: 23 April 2025

1. Introduction
Palm Beach Plumbing Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with New Zealand law, specifically the Privacy Act 2020.

2. Information We Collect
We may collect the following types of personal information:

• Contact information (name, email address, phone number)

• Demographic information (such as age, gender, preferences, where voluntarily provided)

• Website usage data (IP address, browser type, browsing history)

• Any other information you voluntarily provide through our website, contact forms, or communications

3. How We Collect Information
We collect personal information in the following ways:

• Directly from you when you complete forms or communicate with us

• Automatically through your use of our website (e.g., via cookies or analytics tools)

• From third-party sources (e.g., social media platforms or business partners), where you have consented to the sharing of this information

4. Use of Information
We use your personal information to:

• Provide and improve our services

• Respond to your enquiries and communicate with you

• Send promotional updates and service announcements with your consent

• Analyse website usage and enhance our user experience

• Comply with legal obligations and protect our rights

We only collect and use your information where it is necessary for our business activities or where you have provided consent.

5. Disclosure of Information
We may share your personal information with:

• Our employees and contractors, to the extent needed to provide our services

• Trusted third-party service providers (e.g., IT support, email platforms, analytics, marketing tools)

• Government or legal authorities if required by law, or to enforce our legal rights

• Any other party with your consent

6. Data Security
We implement appropriate technical and organisational measures to keep your personal information secure and protected from unauthorised access, alteration, disclosure, or destruction.

7. Your Rights
Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or outdated information

• Request deletion of personal information we no longer need for business or legal purposes

• Withdraw consent where that was the basis for collection

• Raise a complaint about how your data has been handled

For more information about your rights, visit the Office of the Privacy Commissioner.

8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can manage or disable cookies through your browser settings.

If we use third-party analytics or tracking cookies (e.g., Google Analytics or Facebook Pixel), these may also collect anonymous data to help us improve our marketing and site performance.

9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes it was collected for, or as required by law. Once the data is no longer needed, we securely delete or anonymise it.

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from anyone under this age.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

Palm Beach Plumbing Limited
Email: hello@palmbeachplumbing.co.nz